Bk65 Privacy Policy — Your data is safe with us

1. Introduction & Applicability

Bk65.app ("we", "our", or "bk65") is an internationally licensed online gaming and betting platform. This Privacy Policy ("Policy") applies to our website, mobile application, and all associated digital services.

By using our platform, you agree to the terms of this Privacy Policy. This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.

• This policy applies to all registered and unregistered users of bk65.
• We maintain full transparency in how your data is collected, processed, and stored.
• Registered users will be notified by email of any changes to this policy, and the updated date will be published on the website.
• If you have any questions, you can reach our support team directly.

2. What Information We Collect

Bk65 only collects information necessary to provide its services. Collecting unnecessary or excessive data is against our policy. A detailed breakdown by category is provided below.

3. How Your Information Is Used

Collected data is used only for specified purposes. bk65 never sells your information to advertisers or third parties. The primary purposes for which we use your data are outlined below.

1. Account management: For registration, login, password reset, and account security verification.
2. Service Delivery: For the smooth operation of betting, casino, live dealer games, and Sports Betting services.
3. Financial transactions: For processing deposits, handling withdrawals, and preventing money laundering.
4. Customer support: To resolve your complaints, questions, and issues promptly.
5. Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out at any time).
6. Responsible Gaming: To detect unusual gaming patterns and provide timely alerts.
7. Legal obligation: For regulatory reporting and ensuring legal compliance.

4. Data Sharing & Third Parties

Bk65 does not sell or share your personal information with third parties for commercial purposes. In certain specific circumstances, limited data sharing may be required.

• Payment Processors: Only the information necessary to process transactions with Mobile Banking, Nagad, Rocket, or banking partners.
• KYC provider: Trusted third-party verification services for identity confirmation.
• Law enforcement: Where required by court order or legal obligation.
• Fraud prevention: With industry-standard security partners for detecting suspicious activity.
• Audit & compliance: Limited data for periodic audits by the licensing authority.

5. Security Measures

Bk65 follows the highest industry standards in data protection. Our security infrastructure operates across multiple layers.

• 256-bit SSL/TLS Encryption: All data transmissions are carried out over encrypted channels.
• Two-Factor Authentication (2FA): OTP verification for added account security.
• Firewall Protection: Advanced firewall protection against unauthorized access and DDoS attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third-party security specialists.
• Data Masking: Sensitive data is masked before being stored in the database.
• Restricted Access: Staff can only access the data required for their specific role.

6. Cookies & Tracking Technologies

Bk65 uses cookies and similar technologies on its website and app to improve the user experience. Cookies are small text files stored on your device.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may limit certain site functionality.

7. Data Retention Period

Bk65 does not retain data beyond the period necessary. Retention periods are determined by the type of information.

• Account information: For the duration of account activity and 5 years after closure (legal obligation).
• Transaction Records: Up to 7 years as required by financial regulations.
• KYC documents: 5 years after account closure.
• Log Files & Session Data: Automatically deleted after 90 days.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

8. Your Data Rights

As a bk65 user, you have specific rights over your own personal data. We respect these rights and are here to help you exercise them.

9. Protection of Minors

Bk65 takes a strict stance on protecting minors. No one under the age of 18 is permitted to create an account on our platform.

• Age verification is mandatory at registration. The KYC process is used to verify date of birth.
• No personal information is knowingly collected from minors.
• If an account was created using false age information, that account and all associated data will be terminated immediately.
• Parents can report suspicious activity directly to our support team.

10. Privacy Policy Changes & Contact

Bk65 may update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision, and a notification will be sent to your registered email.

• For significant changes, at least 7 days' notice will be given before the changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For any privacy-related questions or concerns, please contact our support team.